Writing B1: A Complaint Email About an Online Order

B1 | Writing | 15 min

Writing Task: A Complaint Email

You ordered a pair of wireless headphones from an online shop called Tavrin Audio. There are two problems. Write a formal email of 100-130 words to Customer Service.

• Order number: 48213
• Ordered on: 3 March
• Problem 1: the headphones arrived five days late
• Problem 2: the left earphone does not work, even after two hours of charging
• You want: a new pair or your money back

You ordered a wireless headset from the online shop Tavrin Audio and had two problems. Write a formal email (100-130 words) to customer service. Use the information above correctly.

Check your email

• ☐ I write 100-130 words, including the subject line, the greeting and my name.
• ☐ I start with a short subject line and "Dear Sir or Madam,".
• ☐ I say why I am writing and give the order details.
• ☐ I explain both problems clearly.
• ☐ I say what I want and ask for a reply by a date or time.
• ☐ I finish politely and end with "Yours faithfully," and my name.

Hint: use a polite tone; do not use short forms or very informal sentences.

Your Email to Tavrin Audio

Write your email in the box (100-130 words).

Write your email in the box below (100-130 words), counting the subject line, the greeting and your name.

____ (Subject: ...)

This is an open answer. The sample answer shows only one way to answer; you can choose a different solution and a different deadline.