Privacy policy

1. Introduction

APIE (“APIE”, “we”, “us”) is an AI-assisted language-learning platform. This policy explains how we collect, use, share and protect your information when you use APIE's website, apps and services (together, the “Services”). By using the Services, you agree to the practices described here.

2. Information we collect

We collect the following types of information:

Information you provide: your name, email address, profile photo and details when you sign in (usually via Google), plus content you create such as classes, activities and messages.
Learning data: your language level, progress, submissions and interactions with AI features, used to personalize your experience.
Voice data: when you use VoiceChat or pronunciation scoring, we process audio recordings to analyze and give feedback.
Technical data: device type, browser, IP address and usage data collected automatically via cookies and analytics tools.
Payment information: when you buy a plan, the transaction is handled by a payment partner; we do not store your full card number.

3. How we use your data

Provide, operate and improve lessons and features.
Personalize learning paths and recommend relevant content.
Power VoiceChat, pronunciation scoring and AI features.
Send operational notices and, with your consent, updates and study reminders.
Keep the Services safe, detect abuse and comply with the law.

4. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences and measure usage. You can manage cookies in your browser settings; disabling some may affect your experience.

5. Data sharing and service providers

APIE does not sell your personal data. We share data only to the minimum extent needed with providers that help run the Services, for example:

Cloud infrastructure and storage (AWS, Cloudflare).
Authentication and platform services (Google Firebase).
Speech and AI processing (e.g. Azure Speech, Google Gemini).
Usage analytics (Google Analytics, Microsoft Clarity).
Payment partners to process transactions.

These providers may only process data on our instructions and for the stated purposes. We may also disclose data when required by law.

6. Storage and retention

We retain data for as long as needed to provide the Services and meet legal obligations. When data is no longer needed, we delete or anonymize it securely.

7. Security

We apply appropriate technical and organizational measures to protect data against unauthorized access, loss or alteration. Sensitive data is transmitted and stored over encrypted connections. No system is perfectly secure, but we continually improve our safeguards.

8. Your rights

Depending on applicable law, you may access, correct, delete or restrict processing of your personal data, withdraw consent and request a copy of your data. To exercise these rights, contact us using the details at the bottom of this page.

9. Children's privacy

The Services are not directed to children below the minimum age set by local law without a parent or guardian's consent. If you believe we have inadvertently collected a child's data, please contact us so we can address it.

10. International data transfers

Your data may be processed on servers located outside your country of residence. Where we transfer data across borders, we apply appropriate safeguards as required by law.

11. Changes to this policy

We may update this policy from time to time. For material changes, we will notify you through the Services or by email. The “last updated” date at the top indicates the current version.

12. Contact

If you have questions about this policy or want to exercise your rights, contact us at: privacy@apie.vn.