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A2 Writing

📞 Phone Calls & Leaving Messages

Learn how to write the words of a phone call and leave a message.

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How to use this lesson

👩‍🏫 For the Teacher:

Spend 25 minutes guiding students through 3 short modules from vocabulary to writing. Check answers together with the whole class or rely on instant AI feedback for written work.

🧑‍🎓 For the Learner:

First, practice key phone vocabulary and matching sentences in Module 1. Then, use the sentence frame to write your own clear phone message in Module 2.

MODULE 1

Practice Phone Words & Sentences

Let us practice 10 important phone words with quick and easy activities.

Section A

Rewrite the sentences in the right order

1. Put the words in order:

loud / ringtone / Her / is / .

____ (Type your sentence here...)

2. Put the words in order:

message / a / Leave / the / beep / after / .

____ (Type your sentence here...)

3. Put the words in order:

up / handset / picked / He / the / .

____ (Type your sentence here...)

4. Put the words in order:

speakerphone / use / we / Can / the / ?

____ (Type your sentence here...)

Section B

Fill in the missing word from the Word Bank

🏷️ Word Bank:

ringtone beep voicemail handset operator receptionist caller redial unplug speakerphone

5. Please leave a message after the ____.

6. The ____ at the front desk answered my call.

7. If the line is busy, press the button to ____.

8. I need to connect to another country, so I asked the phone ____.

9. Do not forget to ____ the charger when you finish.

Section C

Choose the correct word

10. Who is calling? The ___ did not leave a name.

____ a. caller ____ b. handset ____ c. ringtone ____ d. beep

11. Nobody answered the phone, so it went to ___.

____ a. operator ____ b. voicemail ____ c. unplug ____ d. receptionist

12. My phone plays a fun song as its ___.

____ a. ringtone ____ b. caller ____ c. redial ____ d. operator

13. She works at the front office of the school. She is the ___.

____ a. speakerphone ____ b. handset ____ c. receptionist ____ d. beep

Section D

Match each question to the right answer

Question

Answer 1

Answer 2

Answer 3

14. Hello, language school. How can I help you?

____ "Yes, please ask him to call me back." ____ "Hello, can I speak to Mr. Green, please?" ____ "No, she is in a meeting right now."

15. Is Sarah in her office right now?

____ "Yes, please ask him to call me back." ____ "Hello, can I speak to Mr. Green, please?" ____ "No, she is in a meeting right now."

16. Would you like to leave a message for him?

____ "Yes, please ask him to call me back." ____ "Hello, can I speak to Mr. Green, please?" ____ "No, she is in a meeting right now."

MODULE 2

Write Your Phone Call Message

Now write a clear phone call conversation using useful starter sentences.

Writing Task

"Write the words of a phone call to a language school. You want to speak to a teacher, the teacher is not there, and you leave a message."

✨ Target Length: Write 60–80 words in total.

🧩 Sentence Frame (Use these starters)

Example pattern: "Hold on, please, I will get my mother."

1. "Hello, this is ... speaking."

2. "Can I speak to ..., please?"

3. "Please ask ... to ..."

4. "Can you tell ... to ...?"

5. "I will call back ..."

6. "Thank you for ..."

✅ Checklist (What to include in your message):

✓ One greeting with "This is ... speaking"
✓ One request to speak to a person
✓ One request using ask or tell + person + to
✓ One time when you will call back
✓ One thank you sentence

Your Phone Call Message: ____ (Type your 60-80 word phone call script here...)

Evaluated criteria: Task Achievement Coherence & Cohesion Lexical Resource Grammatical Range & Accuracy

MODULE 3

Model Answer & Useful Notes

Read this example message to see how all the starters fit together.

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Example Model Answer (72 words)

A2 Level

Hello, this is Alex speaking. Can I speak to Mr. Brown, please? Oh, he is teaching a class right now? That is fine. Please ask him to check his email about my test score. Also, can you tell him to send me the new lesson schedule for next week? I will call back at 4 p.m. this afternoon to speak with him. Thank you for your help. Have a great day, goodbye!

💡 Why this works (Simple Notes):

1. "this is Alex speaking" Use this clear phrase to say who you are when you call.

2. "Can I speak to Mr. Brown, please?" Use this polite sentence to ask to talk to a specific person.

3. "Please ask him to check..." Use ask + person + to to request an action smoothly.

4. "can you tell him to send..." Use tell + person + to to leave a clear request message.

5. "I will call back at 4 p.m." Use this phrase to let them know the exact time you will phone again.

6. "Thank you for your help." Use this polite ending before you finish the phone call.

Writing: Phone Calls and Leaving Messages

📞 Phone Calls & Leaving Messages

How to use this lesson

Practice Phone Words & Sentences

Rewrite the sentences in the right order

Fill in the missing word from the Word Bank

Choose the correct word

Match each question to the right answer

Write Your Phone Call Message

🧩 Sentence Frame (Use these starters)

✅ Checklist (What to include in your message):

Model Answer & Useful Notes

Example Model Answer (72 words)

💡 Why this works (Simple Notes):

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